Questions & Answers
Do you have questions? Check all frequently asked questions or send us an email and we’all get in touch shortly.
PRODUCTS
Our products are 100% safe because we have a certified quality management system by the GMP standard and the HACCP system, and our products have passed a series of tests in terms of product quality and purity.
Yes, our team of experts is at your disposal. Contact us via the contact form to receive personalized advice.
We recommend reading the product ingredients carefully before purchasing and consulting with a doctor or pharmacist if you have food allergies.
The expiration date of each product can be found on its packaging. We advise storing supplements according to the recommendations on the label.
Yes, our range includes supplements suitable for those on vegetarian and vegan diets. Detailed information can be found in product descriptions.
We recommend consulting with a doctor or pharmacist before combining supplements with medicines to avoid interactions.
ORDERS
Our products can be ordered in our online store, on Amazon, eBay and in selected pharmacies and points with dietary supplements.
Order cancellation is possible only before it has been processed. Contact our customer service as soon as possible to cancel an order.
Yes, after placing an order, you will receive an email confirmation with order details.
Address changes are possible only before the order is processed. Contact us as soon as possible to make a change.
We do not apply a minimum order amount. You can order any quantity of products.
If a product is unavailable, we will contact you to suggest an alternative or inform you of the restock date.
PAYMENT
In our store, you can pay using Card Payment, ApplePay, Klarna and traditional bank transfer.
Sorry, we can't offer the option of cash on delivery.
The invoice for your order will be sent automatically along with the order confirmation to your email address.
Try again or contact us for support. We can also suggest an alternative payment method.
Yes, of course, we offer installment payments in cooperation with Klarna.
We use the latest security standards, including SSL encryption, to protect your payment and personal data.
RETURNS & REFUNDS
By the consumer’s rights, you can return the product to us intact within 14 days (the packaging cannot be opened because the security is broken upon opening).
Refunds are processed within 14 business days from the date we receive the returned item.
Return costs are covered by the customer unless the return is due to our error.
A complaint can be filed through the contact form on our website or directly by email, attaching a description of the issue of the damaged product.
We handle each complaint individually, contacting the customer to discuss further steps.
Yes, in the case of a return, it is possible to exchange for another product, subject to its availability in stock.
In such a case, please contact our customer service for a quick resolution and exchange of the product for the correct one.
SHIPPING
Yes, we offer international shipping. Details and costs for international delivery are available in the basket section.
Depending on the chosen delivery method, you may have the option to specify a preferred date and time. Please check the options at checkout.
Contact us, and we will check the status of your parcel and inform you of the reason for the delay.
After your order is shipped, you will receive a tracking number that allows you to monitor the delivery status.
Changing the delivery method is possible only before the order is processed. Contact us to make a change.
Delivery costs for large orders are calculated individually, based on the weight and size of the package.
CONTACT
Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM.
Yes, our team of experts is available to provide personalized advice. Contact us using the contact form.
Currently, we do not have a physical store, but all orders can be placed online.
You can leave a product review on the product page using the review form. Additionally, you will receive loyalty points for your review.
We invite you to subscribe to our newsletter through the form on the homepage.
LOYALTY PROGRAM
The Labosal loyalty program is a customer rewards initiative designed to appreciate and incentivize repeat customers through a point-based system. Participants earn points for purchases, reviews, and referrals, which can be exchanged for discounts.
Joining is easy! Simply register on our website during checkout or through the "Login/Register" section. Membership is free and starts as soon as you sign up. For register you will receive 50 welcome points.
Earn points by making purchases, writing bought product reviews, referring friends, and many more. For every £1 spent, you'll receive 1 point, with additional opportunities for bonus points through special activities.
In-store purchases £1 = 1 point
Registration on the website = 50 points
Write a comment on our blog = 10 points
First in-store purchase worth £25 or more = 50 points
Write an opinion about the product you bought = 50 points
Birthday gift = 200 points
*If you provide us with your birthday when registering, we will send you a gift of 200 points to your account every year, which will be valid for 30 days.
Share your referral link with friends. When they make a purchase through your link, they earn points, and you receive bonus points based on their spend. For each friend who clicks on your referral link you will receive 20%. Your referral link is available in the "Rewards" section under "My Account" on our website.
For example: If your friend buys products from our store using your referral link for an amount of £100, they will receive 100 points. But because you recommended our store to him, you will also receive 20 points on your account.
Every time your friend makes a purchase, he will receive 100% of the points, but you will also receive 20% of the value of his points.
Your friend does not have to register on our website for you to receive points but if your friend registers on our website using your referral link and makes their first purchase for at least £25, you will receive an extra 100 points on your account.
Our program features three levels: Gold, Platinum, and Diamond. Your level is determined by your spending over a 12-month period, with each level offering increased point multipliers and additional benefits.
- You will receive the "Gold" level for shopping in our store for a minimum amount of £20 and your points multiplier is 100%. For every £1 you spend you will receive 1 point.
- You will receive the "Platinum" level for shopping in our store for a minimum amount of £200 and your points multiplier is 150%. For every £1 you spend you will receive 1.5 points.
- You will receive the "Diamond" level for shopping in our store for a minimum amount of £500 and your points multiplier is 200%. For every £1 you spend you will receive 2 points.
You can use the accumulated points as a discount on your next purchases or exchange them for cashback. Just use your points during the payment process in the "cart" or "checkout" tab.
Yes, our loyalty program is completely free
Your current point balance is available in the "Rewards" section under "My Account" on our website.
The terms and conditions of the loyalty program specify that points are assigned to the participant's account and cannot be transferred between users.
Yes, points expire 365 days after they are earned. We'll send reminders to ensure you have the opportunity to use them.
Some restrictions apply, such as points not being awarded for shipping fees and taxes. Points cannot be used in conjunction with certain discounts and promotional codes.
If you return a product for which points have been awarded, the appropriate number of points will be deducted from your loyalty program account.
You can unsubscribe from loyalty program notifications at any time by changing your settings in the "Rewards" section under "My Account" on our website.
For any inquiries, please contact our customer service team through the contact form on our website or directly via email at shop@labosal.com
The Labosal loyalty program is a customer rewards initiative designed to appreciate and incentivize repeat customers through a point-based system. Participants earn points for purchases, reviews, and referrals, which can be exchanged for discounts or cashback.
Joining is easy! Simply register on our website during checkout or through the "Login/Register" section. Membership is free and starts as soon as you sign up. For register you will receive 50 welcome points.
Earn points by making purchases, writing bought product reviews, referring friends, and many more. For every £1 spent, you'll receive 1 point, with additional opportunities for bonus points through special activities.
In-store purchases £1 = 1 point
Registration on the website = 50 points
Write a comment on our blog = 10 points
First in-store purchase worth £25 or more = 50 points
Write an opinion about the product you bought = 50 points
Birthday gift = 200 points
*If you provide us with your birthday when registering, we will send you a gift of 200 points to your account every year, which will be valid for 30 days.
Share your referral link with friends. When they make a purchase through your link, they earn points, and you receive bonus points based on their spend. For each friend who clicks on your referral link you will receive 20%. Your referral link is available in the "Rewards" section under "My Account" on our website.
For example: If your friend buys products from our store using your referral link for an amount of £100, they will receive 100 points. But because you recommended our store to him, you will also receive 20 points on your account.
Every time your friend makes a purchase, he will receive 100% of the points, but you will also receive 20% of the value of his points.
Your friend does not have to register on our website for you to receive points but if your friend registers on our website using your referral link and makes their first purchase for at least £25, you will receive an extra 100 points on your account.
Our program features three levels: Gold, Platinum, and Diamond. Your level is determined by your spending over a 12-month period, with each level offering increased point multipliers and additional benefits.
- You will receive the "Gold" level for shopping in our store for a minimum amount of £20 and your points multiplier is 100%. For every £1 you spend you will receive 1 point.
- You will receive the "Platinum" level for shopping in our store for a minimum amount of £200 and your points multiplier is 150%. For every £1 you spend you will receive 1.5 points.
- You will receive the "Diamond" level for shopping in our store for a minimum amount of £500 and your points multiplier is 200%. For every £1 you spend you will receive 2 points.
You can use the accumulated points as a discount on your next purchases or exchange them for cashback. Just use your points during the payment process in the "cart" or "checkout" tab.
Yes, our loyalty program is completely free
Yes! The minimum number of points required to exchange for cashback is 500 points. Every 100 points equals a payout of £2.50. You can receive the money in your bank account or PayPal.
Simply submit a withdrawal request in the "Rewards" section under "My Account" on our website.
Your current point balance is available in the "Rewards" section under "My Account" on our website.
The terms and conditions of the loyalty program specify that points are assigned to the participant's account and cannot be transferred between users.
Yes, points expire 365 days after they are earned. We'll send reminders to ensure you have the opportunity to use them.
Some restrictions apply, such as points not being awarded for shipping fees and taxes. Points cannot be used in conjunction with certain discounts and promotional codes.
If you return a product for which points have been awarded, the appropriate number of points will be deducted from your loyalty program account.
You can unsubscribe from loyalty program notifications at any time by changing your settings in the "Rewards" section under "My Account" on our website.
For any inquiries, please contact our customer service team through the contact form on our website or directly via email at shop@labosal.com